We will always try our best to get your items enroute asap, usually dispatched within 2 business days.
As we are a small label please be patient just in case we are overloaded, or the kids are sick you know the drill! You will receive a confirmation email with your tracking number once your order has been shipped. Please note during busy promo sale periods our dispatch team may take a day or two longer depending on volume of orders.
Please select your country from the drop down below to see your shipping price and options. All costs and delivery timeframes (depending on your location in related country) are estimated.
Shipped By
Delivery
Cost
Standard
3-11 Business Days
$10 AUD
Express
2-8 Business Days
$20 AUD
Shipped By
Delivery
Cost
Standard
8-12 Business Days
$10 AUD
Standard
5-10 Business Days
$20 AUD
Express
2-4 Business Days
$35 AUD
Shipped By
Delivery
Cost
Standard
7-14 Business Days
$30 AUD
Express
3-4 Business Days
$50 AUD
Shipped By
Delivery
Cost
Standard
10-25 Business Days (Varies)
$35 AUD
Express
2-4 Business Days (Varies)
$50 AUD
Frequently Asked Questions
Common questions and answers regarding our delivery process
Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.
The means that it isn’t currently in stock, it’s still being cut & sewn. However we will ship it as soon as it becomes available and you will receive a confirmation email with your tracking number when this happens. No refunds will be given for incorrectly reading the Pre-Order information.
Order still in transit? Australia Post & DHL experience the odd delay every so and so. Once your order is sent it is within the hands of the freight company to chase for updates, feel free to reach out to Aus Post Support or DHL Support
Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha or S.S.C. will not be processed.
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