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We are just a teensy team & will aim to get back to your email within 1-2 days
Return and exchange requests can be submitted from your swim club account. After logging into your account, find the applicable order and select request return. We'll email you with further instructions
Returns & Exchanges
Kini exchanges are a sticky situation! Yes, you can exchange items for a credit note – unless the product is marked ‘Sale’ and is not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law). Please ensure that items are tried on over your own underwear & hygiene liner kept intact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 14 days of you receiving the item. Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed. Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.
When will I receive my credit?
Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.