Returns & Exchanges
Lodge a return request for full priced items within 14 days of receiving your order
We issue store credit on order returns for eligible items.
Credits are valid for 3 years once issued.
Do you offer refunds?
We currently do not offer refunds for full-price of discounted items.
How do I request a return?
Return and exchange requests can be submitted from your swim club account.
After logging into your account, find the applicable order and select request return. We'll email you with further instructions. If you're having issues get in touch via our contact page
Return shipping cost
Return shipping costs are to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha or S.S.C. will not be processed.
When will I receive my credit?
Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.
What if my item is faulty?
Oh no! Let's get this fixed, please reach out via our contact page
I haven't received my item, how can I receive a refund?
Once your item is sent, please keep a close eye on your shipment tracking for all updates. If the shipment is delayed or showing issues with delivery it's best to reach out to the courier directly as the you'll have more insight to requesting updates with the shipment. Feel free to reach out if you're stuck, however couriers typically request us to have the customer communicate with them directly. If the item still is not received, the courier may offer reimbursement options
More information
Kini exchanges are a sticky situation! Yes, you can exchange items for a credit note – unless the product is marked ‘Sale’ and is not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law). Please ensure that items are tried on over your own underwear & hygiene liner kept intact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 14 days of you receiving the item. Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed. Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.